Shipping & Delivery | Karst Stone Paper

Shipping & Delivery

All of our orders are dispatched within 24 hours of purchase during weekdays.
All US orders ship directly from our warehouse in the United States.
 

Shipping

Karst ships and delivers worldwide! We take shipping seriously and make sure it's always a priority. Our team aim to dispatch all orders within 24 hours from when the order is placed. Once your order is placed, please allow 1-2 business days maximum to receive your shipping confirmation and tracking information. All orders are processed and fulfilled in our 2 primary warehouses. For orders placed in Australia, orders will be dispatched from Sydney, Australia. For rest of world, orders will be dispatched from our North American warehouse.

Please see information on carriers, delivery times and tracking information below. These timeframes are provided as a guide and can differ due to customs issues, special events and circumstances. We recommend using the tracking information when available to ensure your order is delivered successfully.

 

 Location
Delivery Time
United States 2-3 days
Australia 1-3 days
Canada 5-11 days
United Kingdom 5-11 days
Europe 5-11 days
Asia 5-11 days


Customs, Taxes, and Duties

Karst is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. All taxes and duties differ between countries and states and therefore we are unable to provide estimated costs before delivery. These charges are the responsibility of the recipient and the funds are received exclusively by your local government. For further information, you will have to contact your local customs office. Shipping fees and taxes will not be refunded for packages that are refused due to tax and customs duties.

Delivery Support

For any further information on carriers, shipping times and tracking information please feel free to contact our customer support team at support@karststonepaper.com

Please keep in mind that once your order has been dispatched, Karst is not responsible for any losses or damages. It’s the customer’s responsibility to follow the tracking information provided and contact your local postal service, to ensure the safe and timely delivery of your purchase. We will assist you in recovering an item to the best of our abilities, however, will not provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.